In Salesforce Field Service (SFS), there may be a need to make certain screen components read-only or disabled in Field Service Mobile Flows to restrict user input on the Field Service Mobile App.
While it is possible to configure the Disabled or Read Only properties in Flow Builder by setting their value to True (or using a formula that evaluates to True), this functionality is currently not supported in the Field Service Mobile App. It works as expected on desktop only.
The screen components should appear as disabled or read-only, preventing the mobile user from entering or modifying data.
On the Field Service Mobile App, the components remain fully editable even when Disabled or Read Only is set to True. This is a known limitation of the current Field Service Mobile App flow engine. The Disabled and Read Only properties are respected on desktop but are not currently enforced in the mobile app.
To achieve a read-only display in the Salesforce Field Service Mobile App, use the Display Text component instead of a standard input component. The Display Text component presents information in a non-editable format in the mobile app and is fully supported in Field Service Mobile Flows.
By using the Display Text component, the information is presented in a read-only format in the Field Service Mobile App, effectively preventing user input.
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