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Einstein bots activate button is greyed out

Publiseringsdato: Sep 22, 2024
Beskrivelse

Einstein bots activate button may be greyed out sometimes when a new bot is created or is deployed from another org. This may also happen if the Einstein bots feature has been recently enabled.

Løsning

If the bot is created first time after the feature was recently enabled, then try toggling the feature off and back on. Wait for few seconds to ensure that it was turned off properly. If other bots are working in the org then most likely the issue is specific to bot configuration such as a custom entity is not setup correctly.

To look for error details, hover over the activate button and it will show the message. Fix the configuration as per message displayed otherwise contact Salesforce support for further guidance. 

Knowledge-artikkelnummer

002619622

 
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Salesforce Help | Article