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Salesforce LinkedIn Lead Gen Forms Sync Shows NOT_AUTHORIZED Ad Account Status After Reconnecting LinkedIn Account

Data pubblicazione: Oct 12, 2026
Descrizione

To continue syncing leads from LinkedIn to Salesforce on and after December 16, 2024, you must manually disconnect your LinkedIn account, reconfigure the feature by enabling the Use LinkedIn Lead Sync APIs with Lead Forms setting, and then reconnect your account.

When you reconnect your LinkedIn account, there sometimes is a delay while LinkedIn updates account permissions, which can cause the ad account status to show NOT_AUTHORIZED. NOT_AUTHORIZED as the ad account status displayed on the LinkedIn Accounts settings page in Salesforce indicates that LinkedIn has not yet granted the connected Salesforce org permission to access that ad account's Lead Gen data.

Risoluzione

This article explains why the LinkedIn ad account status shows NOT_AUTHORIZED in Salesforce after you reconnect your LinkedIn account to sync LinkedIn Lead Gen Forms, and what to do to clear it.

Why the Ad Account Status Shows NOT_AUTHORIZED After Reconnecting LinkedIn

The NOT_AUTHORIZED status typically appears because the LinkedIn permission system has a propagation delay after account reconnection. Salesforce receives the authorization update asynchronously from LinkedIn, and this usually clears within a few minutes.

How to Fix the NOT_AUTHORIZED Status for LinkedIn Lead Gen Forms

  1. Click Refresh Ad Accounts to force Salesforce to re-query LinkedIn for the current authorization status.
  2. If the status persists beyond a few minutes, disconnect and reconnect your LinkedIn account to reset the authorization handshake from both sides.
Numero articolo Knowledge

002628966

 
Caricamento
Salesforce Help | Article