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Microsoft Exchange Web Services (EWS) Retirement and Salesforce Outlook Integration.

Publish Date: Feb 3, 2026
Description

We recommend that Microsoft 365 (M365) admins take action to maintain access to their Salesforce Outlook integration as the feature is updated in 2024 and 2025. For more information, see these documents from Microsoft:

Resolution

We strongly suggest that you use the Admin Consent Flow to authorize the Salesforce Outlook integration for users. This will prevent individual users from having to manually authorize the integration after Microsoft rolls out changes. The Admin Consent Flow automates the scope authorization process for all users. 

Click here to launch Admin Consent Flow (M365 admins only).

Additional Resources

Knowledge Article: Microsoft Updating Salesforce Outlook Integration 2024

Knowledge Article Number

002630842

 
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Salesforce Help | Article