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User Email Verification Reset to Unverified

Publiceringsdatum: Oct 1, 2024
Beskrivning

 

The requirement for User Email Verification was enforced with the Summer '24 release.

 

There is no native Salesforce process or functionality that would be expected to set a previously verified User's email address to unverified outside of user record email address modification.

 

Users created prior to the Summer '24 release may not have verified email addresses. Verification of user email addresses is required when:

 

    • Creating a new user or updating an existing user's email address via the user interface or API.

 

 

Lösning

 

Check the following resources to identify why a previously verified user email address may have become unverified.

 

  • Review the affected user's Last Modified By and Last Modified Date to see if the record may have been updated recently. User's created prior to the Summer '24 release may not have verified their email in Salesforce after the requirement was enforced.

 

  • User's Email addresses in sandbox appended with '.invalid' after refresh so any users other than the Admin who created or refreshed sandbox last would need to have their email address updated. If the sandbox has not been refreshed for a long period of time, it may be possible that previous changes to affected user's email address have not been verified.

 

 

    • Email change attempted for

 

    • Verified Email status changed to unverified

 

    • Verified Email status changed to verified

 

    • Changed email for user

 

See User Email Verification for available methods to verify user emails.

 

Knowledge-artikelnummer

002723585

 
Laddar
Salesforce Help | Article