Salesforce Field Service (SFS) Error "Required Fields Missing: Type" Error When Using Book Appointment or Candidates Actions

When using the "Book Appointment" or "Candidates" actions in Salesforce Field Service and an error occurs that the "Required fields are missing: [Type]", you need to assign a default value to the "Type" picklist field on the Resource Absence object. Follow the steps below to configure this:

1. Navigate to Object Manager:

   • Go to Setup and use the Quick Find bar to search for Object Manager.
   • In Object Manager, search for and select Resource Absence.

2. Access Record Types:

   • Under the Resource Absence object, click on Record Types.
   • Select the record type, such as Break or Non-Availability.

3. Edit the Type Picklist Field:

   • On the selected record type page, locate the Picklists Available for Editing section.
   • Find the Type picklist and click Edit.

4. Set the Default Value:

   • In the edit screen, you will see two columns: Available Values and Selected Values.
   • Scroll to the bottom of these columns to find the Default picklist.
   • Choose an appropriate default value for the "Type" field.
   • Click Save to confirm the changes.

5. Repeat for Other Record Types:

   • Repeat the process to set a default value for each record type.

By setting a default value for the "Type" picklist in the relevant record types, you can prevent the "Required Fields Missing: Type" error from occurring when using book appointment or get candidates in Salesforce Field Service.