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Branding Metadata for Embedded Service for Web

Fecha de publicación: Sep 27, 2024
Descripción

As we know For Embedded Service Deployment for Chat, We have EmbeddedServiceBranding Object and below is the Package.xml to retrieve 

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types>
        <members>masterlabel</members>
        <name>EmbeddedServiceBranding</name>
    </types>
    <version>50.0</version>
</Package>

ToolingAPIEmbeddedServiceBranding:
https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_embeddedservicebranding.htm

The above Metadata will not work for Embedded Service for Web

Solución

We have a separate object to retrieve Branding Metadata for Embedded Service for Web

Here is the Object: BrandingSet and below is the Package.xml to retrieve

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types>
        <members>MasterLabel</members>
        <name>BrandingSet</name>
    </types>
    <version>50.0</version>
</Package>

ToolingAPIBrandingSet:
https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_brandingset.htm

The Master label can be retrieved through Tooling API Please find below Example

Open Developer console > enable Use Tooling API

//fetch masterlabel for embedded service for chat
SELECT Id, MasterLabel from EmbeddedServiceBranding
Example Results: EmbeddedServiceBranding_Parent04IdN0000000lOjUAI_191e17b79e9

//fetch masterlabel for embedded service for web
SELECT Id, MasterLabel from BrandingSet
Example Results: EmbeddedServiceConfig_BrandingSet_191e1701c81

Note: Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14 so EmbeddedServiceBranding as well will not work

Número del artículo de conocimiento

002774306

 
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