Retrieve Conversation Entries for Enhanced Messaging Sessions

Use Connect REST API to fetch query conversation entries for Enhanced Messaging channels via workbench

Steps to fetch the conversation entries via connect REST API : 

Step 1 : Log in to the Workbench for the Org from which you wish to retrieve the conversation entries.

Step 2 : Navigate to SOQL Query under "queries" section within workbench to Get the conversationIdentifer by querying on Conversation Object using the ID of the Conversation.

 SELECT ConversationIdentifier FROM Conversation where ID = '0DW...'

Example ConversationIdentifier :

 2effc31e-2472-4952-9f3f-a7ff2d58c829 

Step 3 : Navigate to REST Explorer under "utilities section" within workbench
and add => /connect/conversation/conversationIdentifier/entries to the existing URI /services/data/v58.0

The new URI looks like 

 /services/data/v58.0/connect/conversation/conversationIdentifier/entries  

Now replace the ConversationIdentifier we captured in Step 2  in the below URI : 

/connect/conversation/"conversationIdentifier"/entries 

URI then looks like :  

 /services/data/v58.0/connect/conversation/2effc31e-2472-4952-9f3f-a7ff2d58c829/entries

You will now be able to see the Conversation Entries.

Note : This knowledge article is ONLY intended to help you with capturing conversation entries for enhanced messaging channels. Workbench is NOT a supported product of or supported by salesforce.com inc.