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Increment of "Times Used" field in Email Templates

Publiceringsdatum: May 11, 2026
Beskrivning

This article explains how the "Times Used" field in Salesforce Email Templates increments, and which send methods do and do not trigger the counter. The "Times Used" field is a system-tracked counter on the Email Template record that shows how many times the template has been actively used to send an email.

Lösning

The "Times Used" field on an Email Template increments when the template is used through the following methods:

  1. Activities — When the email template is selected and used through the Send Email action on an Activity (Task or Event).
  2. Flows — When the template is used within an Automated Flow that includes a Send Email action.
  3. Apex Code — When the template is referenced and used in Apex code to programmatically send an email.
  4. Triggers — When an email is sent using the template via a triggered action in a workflow rule or custom Apex trigger.

Important: The "Times Used" field does not increment when the template is used in Email Alerts configured within workflow rules or Process Builder. This is expected behavior — Email Alerts process the template differently and do not update the counter.

Knowledge-artikelnummer

003657105

 
Laddar
Salesforce Help | Article