Einstein Bot Issue : Contact Salesforce Customer Support

Are you facing issues with your Einstein Bot ?

Please make sure you have tried the Steps outlined in the following Basic Bot Troubleshooting document: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_enhanced.htm&type=5

If you have tried the above steps and still facing issues with your bot, Please open a support case with Salesforce Support. Reference/link this article directly, if possible.

Please provide the following details in your Support Case/Ticket :

1. Bot Name & Version : 

2. Issue in Brief  : 

3. In case of any flow/apex failures, please provide the dialogue name via which the automation is invoked :

4. Affected Org ID (along with login access to Salesforce Support) :  

5. Feel free to include your observations, if-any,  after completing the steps from the above Troubleshooting document.