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Einstein Bot Issue : Contact Salesforce Customer Support

Publiceringsdatum: Jun 14, 2026
Beskrivning

Are you facing issues with your Einstein Bot ?

Please make sure you have tried the Steps outlined in the following Basic Bot Troubleshooting document: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_enhanced.htm&type=5

Lösning

If basic troubleshooting steps have been completed and the issue persists, open a support case.

Include:

 1. Bot Name and Version (from Bot Builder in Setup);

 2. Description of the issue and any error messages; 3

. For Flow/Apex failures — the Dialog name invoking the automation;

4. Affected Org ID with login access granted; 5. Observations from troubleshooting, including screenshots or debug logs

Knowledge-artikelnummer

003789797

 
Laddar
Salesforce Help | Article