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Messaging In-App Issues : Contact Salesforce Customer Support

Дата публикации: May 26, 2026
Описание

This article is an escalation and data-gathering guide, not a resolution article.

Решение

If you are experiencing issues with Messaging for In-App, open a support case with Salesforce and include:

  • Issue in Brief : 
  • Actual Result : 
  • Expected Result : 
  •  Platform and version : 
  • Verified or unverified chat : 
  • SDK version : 
  • Third party libraries being used, such as the Salesforce Feed SDK, UI SDKs, etc : 
  • Information about the development environment : 
  • Screenshots or video describing the issue (if available) : 
  • Crash logs or console logs. Additional debug logging can optionally be enabled (iOS , Android) : 
  • Source code or sample related to the issue : 
  • Steps to reproduce the issue :
  • Affected Org ID (along with login access to Salesforce Support) : 

For known issues and SDK release notes, see the GitHub repositories linked in Additional Resources.

Дополнительные ресурсы

Messaging for In-App (Android)

Messaging for In-App (iOS)

Номер статьи базы знаний

003789798

 
Загрузка
Salesforce Help | Article