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Messaging Toggle Greyed Out, Unable to turn on

Дата публикации: Jun 10, 2026
Описание

Messaging toggle can only be turned ON if the Messaging User license exists in the Org.

 

 

Решение

To resolve this issue, contact your Account Executive to provision the Messaging User license for your org.

Once the license is provisioned, navigate to Setup > Messaging Settings and toggle Messaging ON. 

Note: Toggling ON Messaging Settings is NOT required to use Messaging for In-App and Web (MIAW).

Номер статьи базы знаний

003789802

 
Загрузка
Salesforce Help | Article