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Salesforce 'An error has occurred. Bot Version cannot be activated' and Activate Bot Button is Disabled

Дата публикации: May 18, 2026
Описание

Following an Org Refresh or bot deployment, you may encounter an issue where the "Activate Bot" button is disabled, displaying the following error message:


"An error has occurred. Bot Version cannot be activated."

This issue typically occurs after an Org Refresh or a bot deployment from a sandbox. It is caused by a metadata synchronisation issue where the bot version's internal state becomes out of sync with the org's Einstein Bot configuration. Toggling the Bots feature off and on forces a re-synchronisation.

Решение

To resolve this issue, please follow the steps below:

  1. Navigate to Setup > Einstein Bots in your Salesforce Org.
  2. Locate the toggle switch for Bots in the upper-right corner and set it to OFF.
  3. Wait for approximately 10–15 minutes.
  4. Switch the Bots toggle back to ON.

Important Note: Toggle the Bots feature ONLY during off-business hours as this action temporarily disables ALL active Einstein Bots in the org.

Дополнительные ресурсы

Activate or Deactivate Your Bot

Preview Your Bot

Номер статьи базы знаний

003789806

 
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Salesforce Help | Article