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What happens if you delete a recording from the recording provider after the video call record has been created in Einstein Conversation Insights?

Date de publication: Nov 20, 2024
Description

What happens if you delete a recording on the recording provider's side after the video call record has been created in Einstein Conversation Insights?
- Will the video call record remain?
- Can the recording be played back on the video call record?

Résolution

If you delete a recording from the recording provider after the video call record has been created in Einstein Conversation Insights, the video call record will remain. However, you will not be able to play back the recording from the video call record.

Numéro d’article de la base de connaissances

003876150

 
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Salesforce Help | Article