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What happens if you delete a recording from the recording provider after the video call record has been created in Einstein Conversation Insights?

Дата публикации: Nov 20, 2024
Описание

What happens if you delete a recording on the recording provider's side after the video call record has been created in Einstein Conversation Insights?
- Will the video call record remain?
- Can the recording be played back on the video call record?

Решение

If you delete a recording from the recording provider after the video call record has been created in Einstein Conversation Insights, the video call record will remain. However, you will not be able to play back the recording from the video call record.

Номер статьи базы знаний

003876150

 
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Salesforce Help | Article