Data 360 Deprovisioning and Reprovisioning

Data 360 Tenant

As a customer, when you click "Get Started" to enable Data 360 (formerly Data Cloud), this creates a unique Data 360 Tenant for your Data 360 configuration. This Data 360 Tenant is mapped uniquely to the Sales/Service org where you clicked "Get Started". This is a one to one relationship where an Org can only have one Data 360 tenant assigned as the Home org.

What Happens When Data 360 Expires?

It is not uncommon for your Org to exist but your Data 360 contract expires. When this happens, your Sales/Service Org continues as if nothing changes. Your Data 360 Tenant however enters a deactivation state. For the next 120 days, your account exists as it did up until your contract expires. When 120 days elapse, the Data 360 tenant begins the deletion process and soon after all your Data 360 data and metadata is deleted.

What Happens if I change contracts related to Data 360 before 120 days?

Generally speaking, if you move from the legacy Customer Data Platform License to the Data 360 License, you must migrate users permission sets. If this action takes place when your previous Data 360 Tenant is in the deactivation state (after expiration but before 120 days), the previous Data 360 Tenant will be reactivated when the new contract is signed/upgraded. This is important to consider as your billing model changes from a Profile centric billing model to a consumption model. For example, if you previously had Data Streams running when your contract expired, on renewal they will be reactivated and immediately begin drawing from your allowed Data Services Credits. Consider stopping or deleting any processes prior to letting your contract expire. 

What Happens if I renew a Data 360 contracts before 120 days?

The previously used tenant and all its data and setup will be reactivated in the org that it was provisioned in. 

What Happens if I renew/change contracts related to Data 360 after 120 days?

If you let your Data 360 Tenant expire, all of the data and metadata gets deleted. The exception to this is your Sales/Service org will always point to this deleted Data 360 Tenant. For this reason, after 120 days if you were to sign up for Data 360 Provisioning, or buy a Data 360 Starter version, your Org would try to reactivate the deleted tenant and fail silently. You can determine if you are impacted by this limitation by following the below steps:

1. Go to Data 360 Setup
2. Click Data 360 Setup Home
3. Scroll Down to where it shows Home Org Instance
4. If instead of something like CDP2-AWS-PROD1-USEAST1 it shows "Unknown" your account is in a nonworking state and requires Salesforce to fix.

What to do if your Data 360 Tenant has an Unknown Home Org Instance?

The following will be available within Data 360 tentatively during the week of August 4th, 2025. If your Data 360 Tenant has expired then within Data 360 Setup you will be prompted with information about and steps to complete a clean up of Data 360 metadata and dependancies. By clicking 'View External Dependencies' you will be able to review Data 360 powered features which need to be deactivated and deleted prior to completing the clean up process. Once dependencies have been deleted, a green check mark will display and you will be able to proceed to the next step. Completing the next step will initiate the clean up process. The clean up process can take multiple hours to complete. Once finished, you should return to Data 360 Setup and be prompted to complete the initial setup steps to begin using Data 360. 

Note: This applies to all features that build on top of Data 360 as well. For example, Marketing Cloud Growth is powered by Data 360. Agentforce also requires Data 360.