Unable to View Past Inquiries on Help & Training

When you contact Salesforce, the history of your inquiries is recorded based on the Trailblazer account information used on the Help & Training site.

Additionally, Trailblazer accounts are created using email addresses as the key. If you change your Salesforce user email address, a new Trailblazer account will be created with the new email address.

Therefore, if you change your Salesforce user email address, a new Trailblazer account will be created, and the inquiries associated with the previous Trailblazer account (linked to the old email address) will no longer be displayed.

If you are unable to view past inquiries on the Help & Training site due to a change in your Salesforce user email address, Salesforce Customer Support can assist in making them accessible.

In that case, please contact Salesforce Support with the following information:

• The numbers of the past inquiries that are no longer displayed (please list a few examples)
• The username (in email address format) used when logging into Help & Training
• The old email address
• The new email address