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Data 360: Ensuring PDF Compatibility by Embedding Fonts for Search Index Evaluation

Julkaisupäivä: Nov 5, 2025
Kuvaus

When uploading PDF files to the connectors in Data 360 (formerly Data Cloud), it is essential to embed all custom fonts in the document. Failure to do so can result in the Search Index job being unable to evaluate the file correctly. This can cause errors that prevent the file from being processed, even if other files upload successfully.

Although a direct error about fonts may not appear when the Search Index fails in Data 360 UI, attempting to open the PDF in an external application might reveal the following error:

"Cannot find or create the font {font_name}. Some characters may not display or print correctly."

This error indicates that the Search Index could not evaluate the PDF due to missing embedded fonts. Embedding fonts ensures that all necessary font data is contained within the PDF, enabling accurate recognition and processing of its content.

Ratkaisu

To ensure your PDFs are successfully evaluated by the Search Index job, always embed all fonts, including custom fonts, when creating or exporting PDF files. This is crucial for several reasons:

  1. Compatibility Across Systems: Without embedding, the PDF relies on the fonts installed on the system where it is opened. If the required fonts are unavailable (like custom fonts), text may not render correctly, resulting in missing or incorrect characters.
  2. Search Index Processing: The Search Index job in Data 360 analyzes text content in PDF files. Non-embedded fonts prevent the job from accurately interpreting text, as it cannot map characters to their intended glyphs.

Generic Steps to Embed Fonts in a PDF:

  1. Open the source file used to create the PDF in its original application.
  2. Navigate to the export or save as PDF options.
  3. Look for settings related to font embedding and ensure the option to embed all fonts is selected.
  4. Save or export the updated PDF.
  5. Re-upload the corrected file to Data 360.

Refer to your source application’s documentation for specific steps on embedding fonts.

Knowledge-artikkelin numero

003876562

 
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Salesforce Help | Article