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When navigating to NPSP Settings in a Sandbox, receive error Upsert failed. First exception on row 0; first error: DUPLICATE_VALUE, duplicate value found: SetupOwnerId duplicates value on record with id: <00D>[ORG ID]: []

Publish Date: Jul 29, 2026
Description

When navigating to NPSP Settings, the user encounters the following error:

Upsert failed. First exception on row 0; first error: DUPLICATE_VALUE, duplicate value found: SetupOwnerId duplicates value on record with id: <00D>[ORG ID]: []
Error is in expression '{!onNpspSettingsLoad}' in component <apex:page> in page npsp:stg_settingsmanager:
Class.npsp.UTIL_CustomSettingsFacade.getOrgErrorSettings: line 435, column 1
Class.npsp.STG_InstallScript.getExistingNpspTriggerConfig: line 206, column 1
Class.npsp.STG_InstallScript.runNewOrgScript: line 165, column 1
Class.npsp.STG_SettingsManager_CTRL.onNpspSettingsLoad: line 81, column 1

Why This Occurs

This error typically occurs because the components of NPSP were not fully created within the Sandbox environment, and one or more dependencies may be missing.

Knowledge Article Number

003960892

 
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