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Recalling an Email Sent from a Salesforce Service Cloud Case Is Not Possible

게시 일자: Apr 30, 2026
과업

How can I recall an email from a case in Agentforce Service (formerly Service Cloud)?

단계

Currently, there is no built-in feature in Salesforce Service Cloud to recall or undo an email that has been sent from a Case. Once an email is sent from a Case record, it cannot be retracted through the Salesforce platform.

추가 자원

Please vote and comment on the Salesforce Ideas:

Recall Emails with Case Management.

Recall functionality in SFDC

Trailblazer Community - Can we recall emails sent from SFDC Service Cloud?

Sales Cloud Idea - Undo Email Function

Knowledge 기사 번호

003962249

 
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Salesforce Help | Article