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Error: 'Problem Verifying Your Identity' when generating a temporary verification code for Multi-factor Authentication (MFA)

Date de publication: Sep 18, 2025
Description

Explains how to fix the "Problem Verifying Your Identity" error during MFA temporary code generation.

This error displays when "Multi-Factor Authentication" is not in the "High Assurance" session security level.

Résolution

Resolution

Follow these steps to resolve the issue:

  1. Log in as a System Administrator.
  2. Click the gear icon in the upper right corner, then click Setup.
  3. Navigate to Setup | Security | Session Settings.
  4. In the [Session Security Levels] section, add "Multi-Factor Authentication" to the [High Assurance] column and click [Save].

Note:

If you log in using an SSO Identity Provider’s MFA, ensure the SSO provider's name is also set to High Assurance.

Numéro d’article de la base de connaissances

003962427

 
Chargement
Salesforce Help | Article