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Can a Video Call Record Be Created in Einstein Conversation Insights Even if It's Not Recorded?

Fecha de publicación: Jan 24, 2025
Descripción

Is a video call record created in Einstein Conversation Insights even if the call isn't recorded?

Solución

Yes, a video call record is created in Einstein Conversation Insights even if the call isn't recorded. This is the expected behavior.

The IsRecorded field on the Video Call record indicates whether the video call was recorded (true) or not (false).
Reference:
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocall.htm

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