Loading

Can a Video Call Record Be Created in Einstein Conversation Insights Even if It's Not Recorded?

Date de publication: Jan 24, 2025
Description

Is a video call record created in Einstein Conversation Insights even if the call isn't recorded?

Résolution

Yes, a video call record is created in Einstein Conversation Insights even if the call isn't recorded. This is the expected behavior.

The IsRecorded field on the Video Call record indicates whether the video call was recorded (true) or not (false).
Reference:
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocall.htm

Numéro d’article de la base de connaissances

004141336

 
Chargement
Salesforce Help | Article