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Can a Video Call Record Be Created in Einstein Conversation Insights Even if It's Not Recorded?

Data pubblicazione: Jan 24, 2025
Descrizione

Is a video call record created in Einstein Conversation Insights even if the call isn't recorded?

Risoluzione

Yes, a video call record is created in Einstein Conversation Insights even if the call isn't recorded. This is the expected behavior.

The IsRecorded field on the Video Call record indicates whether the video call was recorded (true) or not (false).
Reference:
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocall.htm

Numero articolo Knowledge

004141336

 
Caricamento
Salesforce Help | Article