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Can a Video Call Record Be Created in Einstein Conversation Insights Even if It's Not Recorded?

Publiceringsdatum: Jan 24, 2025
Beskrivning

Is a video call record created in Einstein Conversation Insights even if the call isn't recorded?

Lösning

Yes, a video call record is created in Einstein Conversation Insights even if the call isn't recorded. This is the expected behavior.

The IsRecorded field on the Video Call record indicates whether the video call was recorded (true) or not (false).
Reference:
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_videocall.htm

Knowledge-artikelnummer

004141336

 
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Salesforce Help | Article