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Marketing Cloud Next Segment Triggered Flows Required Fields for SMS Sending

Publiseringsdato: Apr 17, 2026
Beskrivelse

When SMS messages are sent for Marketing Cloud Next using Segment Triggered Flows, the phone number stored in the field “Telephone Number” (ssot__TelephoneNumber__c) in the Contact Point Phone DMO is used for sending. The field "Formatted E164 Phone Number" (ssot__FormattedE164PhoneNumber__c) in the Contact Point Phone DMO is used for Identity Resolution, Segmentation and is mandatory for mapping. If either of these two fields do not contain a valid phone number at the time of sending, no SMS message will be sent.

Løsning

Ensure that the phone numbers for your Contacts and Leads are stored in the field that you will use to send SMS messages with Segment Triggered Flows. Once your target field is identified, ensure that this field is mapped to the fields “Telephone Number” and “Formatted E164 Phone Number" in the Contact Phone Phone DMO.

By default, "Business Phone" (Phone__c) for the Contact object, "Phone" (Phone__c) for the Lead object, and "Phone" (Phone__c) for the Account object are mapped to the Contact Point Phone DMO fields “Telephone Number” and “Formatted E164 Phone Number.”

 

ObjectField Name in Salesforce Setup Object ManagerObject Field Name in DMOField Label in DMOField Label to be mapped in the Contact Point Phone DMO
ContactPhoneBusiness PhonePhone__cTelephone Number, Formatted E164 Phone Number
LeadPhonePhonePhone__cTelephone Number, Formatted E164 Phone Number
AccountPhoneAccount PhonePhone__cTelephone Number, Formatted E164 Phone Number

 

If a different phone number field will be used to send SMS messages, the mappings for Contact, Lead and Account Data Streams must be updated to populate the Contact Point Phone DMO with the intended field values. 

To update the Data Streams mappings:

  • Log into Data Cloud
  • Open the Data Streams tab
  • Open the Contact Data Stream
  • Click the “Edit Mappings” button
  • Delete the mappings for the "Business Phone" > “Telephone Number” and "Business Phone" > "Formatted E164 Phone Number"
  • Add new mappings for your desired field by selecting the field from the Contact object, and connect it to the two fields “Telephone Number” and "Formatted E164 Phone Number" in the Contact Point Phone DMO.
  • Repeat for the Account and Lead Data Streams
Knowledge-artikkelnummer

004141364

 
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Salesforce Help | Article