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Text Shortcuts (Quick Text) Missing or "That Shortcode Is Already Taken" in Gmail/Outlook Integration

게시 일자: Aug 21, 2026
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You may notice that some Text Shortcuts (Quick Text) you've created are missing from the list in the Salesforce Gmail/Outlook Integration panel, or you see the error "That Shortcode is Already Taken" when creating a new one.

Cause: Quick Text is not enabled in Salesforce Classic (even if it's enabled in Lightning), or the Shortcode you're trying to use is already assigned to another Quick Text record.

솔루션

Fix: Enable Quick Text in Salesforce Classic

Quick Text must be enabled in Salesforce Classic as well, even if already enabled in Lightning Experience.

  1. From Setup, in the Quick Find box, enter Quick Text Settings and select Quick Text Settings.
  2. Click Enable Quick Text.

Note: Once enabled in Salesforce Classic, Quick Text can't be disabled. It's automatically enabled in Classic orgs where Chat is enabled.

How to Check Whether a Shortcode Is Already Taken

Using Developer Console:

  1. From Setup, click Developer Console.
  2. Run this query: `SELECT Id, OwnerId, Name, Shortcode, Message FROM QuickText`

Using Workbench (a free, community-supported tool, not officially maintained by Salesforce):

  1. Log in to Workbench.
  2. Click Queries > SOQL Query.
  3. Select Object > QuickText.
  4. Run: `SELECT Id, OwnerId, Name, Shortcode, Message FROM QuickText`
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