Disable First Party Use of Salesforce Cookies Setting for Salesforce Voice Customers

Actions Required for Salesforce Voice Customers

To make sure SSO login works as expected for Salesforce Voice with Amazon Connect and Salesforce Voice with Partner Telephony from Amazon Connect, take these steps as a Salesforce admin to disable the requirement of first-party use of Salesforce cookies setting.

Update My Domain Routing and Policies

1. From Setup, in the Quick find box, enter My Domain, and then select My Domain.
2. Under Routing and Policies, click Edit.
3. Disable Require first-party use of Salesforce cookies.
4. Save your work.

Log Out and Log In

To make sure the changes take effect, the Salesforce admin and all Service reps must log out of Salesforce and log back in.