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Marketing Cloud - Importing WhatsApp Contacts

Julkaisupäivä: Feb 19, 2025
Kuvaus

In order to conduct WhatsApp Messaging with Contacts using WhatsApp Template messages, they must be imported to the desired WhatsApp channel beforehand using the following steps.

Ratkaisu
  1. Create the import definition in Contact Builder.
    1. Please note, the recommended best practice is to enable 'Normalize numbers based on locale' to ensure the numeric Mobile Number values match the locale.
  2. Create an automation in Automation Studio.
  3. Add an import activity to the automation.
  4. When you configure the import activity, select the import definition you created.
  5. Schedule and activate the automation.

The minimum attributes required to import Contacts are as follows:

AttributeExample
ContactKeyContact123
MobileNumber15555555555
LocaleUS

Please note, Locale values apply to the Mobile Number associated with the Contact, and should be in ISO-3316-1 alpha-2 standards format.

Knowledge-artikkelin numero

004461740

 
Ladataan
Salesforce Help | Article