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WhatsApp Business Platform - WhatsApp Message Template Category Changes

Fecha de publicación: Feb 19, 2025
Descripción

Meta routinely reviews WhatsApp Message Templates to ensure templates are properly categorized and align with their Message Template Guidelines & Template Categorization.

Templates that are due to be updated will receive an email notification of the scheduled update. To see those templates, you can navigate to WhatsApp Manager > Message Templates > Manage Templates, where it will have an information icon detailing the new category and date of change.

Solución

To revert any Template Category changes for a WhatsApp Message Template, there are two options to re-align the template used with the desired category.

  1. Create a new template with the desired category and submit it for approval.
  2. Request a category review of your existing template.

Número del artículo de conocimiento

004461741

 
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Salesforce Help | Article