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Product list not appearing after clicking 'Browse Catalogs' in a Revenue Cloud quote.

Дата публикации: Mar 19, 2026
Описание

After the release upgrades, products are not appearing when the user clicks on Browse Catalog in a Revenue Cloud quote, even though the product discovery setup is correctly configured.

Решение
  1. Open Inspect and go to Network tab.
  2. Perform action on Browse Catalog, such as selecting any category or changing the catalog
  3. Review the “ICpqConnectFeature.categoryList” and “ICpqConnectFeature.productList” API’s response in the Network tab

 

Perform the steps as per the error message you are getting:

Error 1: EPC did not return any categories for catalog id 0ZSca00000005sXGAQ
Steps to resolve:

  1. Navigate to Setup
  2. In the Quick Find, enter “Salesforce Pricing Setup” and click on it
  3. Click on the button for “Sync Pricing”


Error 2: Ensure that this pricing procedure has at least one active version
Steps to resolve:

  1. Review the pricing procedure defined in the “Revenue Settings” in setup.
  2. Go to the pricing procedure record and make sure it has an active version, Start Date/Time in past and Rank.

 

If there are no errors for both of the API responses and Use Indexed Data for Product Listing and Search is turned on:

  1. Click on CreateFullIndex under Product Discovery settings and Rebuild Index

 

When "Select Qualification Procedure" is enabled under Product Discovery Settings and you click on 'Browse Catalogs' and select any catalog but no products are displayed on UI:

  1. To ensure products are visible, disable the “Select Qualification Procedure” setting.
Дополнительные ресурсы

Manage Your Product Index

Номер статьи базы знаний

004464352

 
Загрузка
Salesforce Help | Article