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ErrorCode=9250 when attempting to log into Business Manager for B2C Commerce

Publiceringsdatum: Mar 27, 2025
Beskrivning

The user is able to log into Account Manager but experiences a "An error has occurred. Please contact the administrator. [ErrorCode=9250]" error when attempting to log into Business Manager. 

This error typically occurs when the user profile exists and is linked in Business Manager, but the Account Manager profile was purged and re-created (using the same email address). This happens because the UUID of the user in Account Manager now differs from the UUID in Business Manager.

Lösning
  1. In Account Manager, click User.
  2. Select the user.
  3. Copy the User ID.
  4. In Business Manager, go to Administration > Organization > Users.
  5. Select the user. 
  6. You will find an attribute called Account Manager User ID.
  7. Compare the value with the UUID that the user has in Account Manager. If it differs, update the value in Business Manager with the value copied from Account Manager.
  8. Click Apply.
Knowledge-artikelnummer

004518804

 
Laddar
Salesforce Help | Article