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Error "No Chat User Licenses Available"

Data pubblicazione: Mar 18, 2025
Descrizione

When attempting to reactivate a deactivated user who was previously assigned a Chat User License, you may encounter the error: "No chat user license available."

 

Risoluzione

This behavior is expected, as the Chat User License is approaching its end-of-life in February 2026. As a result, new chat licenses can no longer be provisioned.

For more information on chat license retirement, please refer to the following article: -Chat & Live Agent Retirement

The workaround is to create a new user with the similar permissions as the original user.

Numero articolo Knowledge

004519174

 
Caricamento
Salesforce Help | Article