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Error "No Chat User Licenses Available"

게시 일자: Mar 18, 2025
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When attempting to reactivate a deactivated user who was previously assigned a Chat User License, you may encounter the error: "No chat user license available."

 

솔루션

This behavior is expected, as the Chat User License is approaching its end-of-life in February 2026. As a result, new chat licenses can no longer be provisioned.

For more information on chat license retirement, please refer to the following article: -Chat & Live Agent Retirement

The workaround is to create a new user with the similar permissions as the original user.

Knowledge 기사 번호

004519174

 
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Salesforce Help | Article