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Error "No Chat User Licenses Available" in Salesforce Service Cloud

게시 일자: Jul 6, 2026
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When attempting to reactivate a deactivated Salesforce user who was previously assigned a Chat User License in Salesforce Service Cloud, you may encounter the error: "No chat user license available."
This error occurs because the Chat User License reached end-of-life (retired in February 2026). As a result, new Chat licenses can no longer be provisioned in any Salesforce org, and reactivating a user who previously held a Chat license is not possible without an available license.

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Why This Error Occurs

This behavior is expected. The Chat User License has been retired as part of the Salesforce Service Cloud Live Agent and Chat end-of-life process. Since the license type is no longer available, it cannot be reassigned or reactivated — even for previously licensed users.
For more information on Chat license retirement, see Chat & Live Agent Retirement.

Workaround – Create a New User Record

To restore the user's access without a Chat license:

  1. Create a new user record with the same profile, permission sets, role, and queue memberships as the original deactivated user.
  2. Assign a supported license type — such as a Service Cloud or Salesforce license — instead of Chat User.
  3. Configure Omni-Channel routing for the new user if the original user was handling chat or messaging interactions.
  4. Update any case assignment rules, queues, or approval processes that referenced the original user.
Knowledge 기사 번호

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Salesforce Help | Article