Agentforce : Issues Uploading Files to the Agentforce Data Library in Salesforce

Please Check the following first:

1. Home CRM Connection needs to be set to Active in Data Cloud. (Setup > Salesforce CRM > Click on the dropdown and click 'Activate')

2. Object Permissions: The object 'Engagement Signal Compound Metric Definitions' needs View All access from the Data Cloud Salesforce Permission Set.

• Navigate to Setup > Permission Sets > Data Cloud Salesforce Connector > Object Settings > Engagement Signal Compound Metric Definitions.

• Ensure View All is checked.

3. Data Space Assignment: Ensure the user attempting the upload has the correct Data Space assigned.

• Navigate to Setup > Permission Sets.

• Select the relevant permission set assigned to the user. (eg. Data Cloud Architect, Data Cloud User)

• Click Data Cloud Data Space Management and ensure the appropriate Data Space is assigned.