Loading

Why Salesforce Einstein Search and Answer Not Activated

Date de publication: Aug 25, 2025
Description

The Einstein Search and Answer may not be available for use.

 
Résolution

There are a few reasons that Einstein Search and Answer may not be activated as expected.

  • The feature might take 24 hours to activate.  For more information, see Enable Search Answers and AI-Generated Search Answers.
  • For Search Answers, the Einstein Search Answers permission set license is required.
  • Search Answers isn’t supported in Classic Knowledge.
Numéro d’article de la base de connaissances

004575569

 
Chargement
Salesforce Help | Article