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Why Salesforce Einstein Search and Answer Not Activated

Date de publication: Jun 17, 2026
Description

The Einstein Search and Answer may not be available for use.

 
Résolution

There are several known reasons why Einstein Search and Answer may not activate as expected after enablement. Review the following causes and confirm the prerequisites are met.

  • The feature might take 24 hours to activate.  For more information, see Enable Search Answers and AI-Generated Search Answers.
  • For Search Answers, the Einstein Search Answers permission set license is required.
  • Search Answers isn’t supported in Classic Knowledge.
Numéro d’article de la base de connaissances

004575569

 
Chargement
Salesforce Help | Article