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Why Salesforce Einstein Search and Answer Not Activated

게시 일자: Jun 17, 2026
상세 설명

The Einstein Search and Answer may not be available for use.

 
솔루션

There are several known reasons why Einstein Search and Answer may not activate as expected after enablement. Review the following causes and confirm the prerequisites are met.

  • The feature might take 24 hours to activate.  For more information, see Enable Search Answers and AI-Generated Search Answers.
  • For Search Answers, the Einstein Search Answers permission set license is required.
  • Search Answers isn’t supported in Classic Knowledge.
Knowledge 기사 번호

004575569

 
로드 중
Salesforce Help | Article