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Why Salesforce Einstein Search and Answer Not Activated

Дата публикации: Jun 17, 2026
Описание

The Einstein Search and Answer may not be available for use.

 
Решение

There are several known reasons why Einstein Search and Answer may not activate as expected after enablement. Review the following causes and confirm the prerequisites are met.

  • The feature might take 24 hours to activate.  For more information, see Enable Search Answers and AI-Generated Search Answers.
  • For Search Answers, the Einstein Search Answers permission set license is required.
  • Search Answers isn’t supported in Classic Knowledge.
Номер статьи базы знаний

004575569

 
Загрузка
Salesforce Help | Article