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“This content uses a virtual connection. Virtual connections don't support completing this task for content published to Tableau Cloud or Tableau Server” error when refreshing extracts of live virtual connection data sources published via Tableau Desktop

Fecha de publicación: Oct 1, 2025
Descripción

When refreshing extracts of live virtual connection data sources published to Tableau Server or Tableau Cloud via Tableau Desktop, the following error occurs.

com.tableausoftware.server.status.reporting.TableauRuntimeException: This content uses a virtual connection. Virtual connections don't support completing this task for content published to Tableau Cloud or Tableau Server. Can't connect using the virtual connection "***". Be sure you're connected to the internet and signed into Tableau; that the connection exists, and you have permissions for it; or contact the connection owner.

Solución

After the investigation (W-16730148) from ‌our Dev team found that it's ‌an expected behaviour.

Virtual connection extracts should be managed and refreshed at the Virtual Connection level, rather than within workbooks or published data sources.

 

 

 

Número del artículo de conocimiento

004576601

 
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Salesforce Help | Article