How to resolve the "Sorry to interrupt" errors while accessing records.

Data pubblicazione: Jun 14, 2026

Descrizione

Users may encounter a 'Sorry to Interrupt' error when attempting to access records in Salesforce.

This error typically appears as a pop-up or page interruption that prevents normal navigation or record loading.

Common causes include browser-specific issues, problematic org customizations (such as Apex triggers or Flows), or network connectivity problems.

Risoluzione

You can follow the below steps to troubleshoot the Sorry to interrupt error.

Browser specific issues can cause this error and prevent pages from loading correctly, try to access the page from different browser by making sure you are having a stable internet connection, also test the issue in a different system and private window to make sure browser cache / plug-in's are not causing the issue.
If the issue is reproducible on demand try to enable debug logs and check if the issue is coming because of any customizations.
If the error persists after completing browser and customization checks, gather the following before opening a Support case:
1. Browser name and version
2. Operating system version
3. Exact steps to reproduce
4. Debug log output (if captured), and a screenshot or recording of the error along with exact timestamp.

Numero articolo Knowledge

004576740

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