Email Tracking Requirements for Salesforce Inbox

This article explains how to track emails with Salesforce Inbox when you send them from the Outlook or Gmail integration. As of the Summer '25 release, email tracking is enabled only when you log an email at the time of sending. To track an email, you must use the Log on Send option within the Outlook or Gmail integration sidebar.

Steps to Track Your Emails with Log on Send in Salesforce Inbox

1. Compose a new email in Outlook or Gmail.
2. With the email compose window open, look for the integration sidebar or panel.
3. In the sidebar, select the checkbox for Log on Send.
4. Once Log on Send is checked, the Email Tracking option becomes available. Ensure this is also selected.
5. Send your email.

What Happens After Salesforce Inbox Logs the Email

Once the email is successfully logged, you can track metrics like open rates and click-through rates.