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Internal Server Error occurs when accessing External Activation Platform of Data 360 Setup

Fecha de publicación: Oct 23, 2025
Descripción

The following error occurs when accessing [Setup] | [Data 360] | [External Integrations] | [External Activation Platforms].

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Failed to load Activation Platforms
An internal server error occurred Error ID: (Error id is varied)
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Solución

This error occurs when the user doesn't have Data 360 (formerly Data Cloud) Marketing Admin permission set, so assigning Data 360 Marketing Admin permission set to the user will fix the issue.

 

Data 360 Marketing Admin permission set needs add-on license "Segmentation and activation add-on". If your org doesn't have Data 360 Marketing Admin permission set, please contact your account executive.

Número del artículo de conocimiento

004693645

 
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Salesforce Help | Article