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System Administrator Unable to See 'Connect New Org' Button in Salesforce for Slack App

Udgivelsesdato: Apr 30, 2026
Beskrivelse

With the Salesforce for Slack Multi-Org feature, users can connect multiple Salesforce orgs to a single Slack workspace. This functionality is accessible via a button on the Salesforce for Slack App Home tab or through a slash command.

Screenshot of the Salesforce for Slack App Home tab showing the Connect New Org button location

 

However, in some cases, Salesforce System Administrators may not see the Connect New Org button, even when they have been assigned the Connect Salesforce with Slack permission or the Sales Cloud for Slack permission set.

Løsning

TThe Connect New Org button is controlled by two distinct access requirements. Meeting only one of the two is not sufficient — the user must satisfy at least one of the following conditions:

  • Be a Slack Admin in the default Salesforce org connected to the Slack workspace

OR

  • Have the Manage Slack App Organization Connections for Slack Apps System Permission.

The default org for the Slack workspace is indicated in the Manage Org Connections modal on the Salesforce for Slack App Home tab.

Vidensartikelnummer

004695444

 
Indlæser
Salesforce Help | Article