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System Administrator Unable to See 'Connect New Org' Button in Salesforce for Slack App

Publiceringsdatum: May 7, 2025
Beskrivning

With the Salesforce for Slack Multi-Org feature, users can connect multiple Salesforce orgs to a single Slack workspace. This functionality is accessible via a button on the Salesforce for Slack App Home tab or through a slash command.

 

However, in some cases, Salesforce System Administrators may not see the Connect New Org button, even when they have been assigned the Connect Salesforce with Slack permission or the Sales Cloud for Slack permission set.

Lösning

To see the Connect New Org button, a user must either:

  • Be a Slack Admin in the default Salesforce org connected to the Slack workspace

OR

  • Have the Manage Slack App Organization Connections for Slack Apps System Permission.

The default org for the Slack workspace is indicated in the Manage Org Connections modal on the Salesforce for Slack App Home tab.

Knowledge-artikelnummer

004695444

 
Laddar
Salesforce Help | Article