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VideoCall field Related Record cannot be added to a custom report type

Udgivelsesdato: Sep 25, 2025
Beskrivelse

The user is experiencing issues with custom reports for the Video Call object. Specifically, they are unable to report on the 'Related Record' field. 

 

Løsning

RelatedRecord field is polymorphic, it can have multiple parent entities and is referenced from more than one domain.

By default, polymorphic fields are not included in Custom ReT fields, and it has to be handled specially just like how VideoCallParticipant field is handled in custom report type config.

Vidensartikelnummer

004810947

 
Indlæser
Salesforce Help | Article