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VideoCall field Related Record cannot be added to a custom report type

Fecha de publicación: Sep 25, 2025
Descripción

The user is experiencing issues with custom reports for the Video Call object. Specifically, they are unable to report on the 'Related Record' field. 

 

Solución

RelatedRecord field is polymorphic, it can have multiple parent entities and is referenced from more than one domain.

By default, polymorphic fields are not included in Custom ReT fields, and it has to be handled specially just like how VideoCallParticipant field is handled in custom report type config.

Número del artículo de conocimiento

004810947

 
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Salesforce Help | Article