Loading

VideoCall field Related Record cannot be added to a custom report type

Date de publication: Sep 25, 2025
Description

The user is experiencing issues with custom reports for the Video Call object. Specifically, they are unable to report on the 'Related Record' field. 

 

Résolution

RelatedRecord field is polymorphic, it can have multiple parent entities and is referenced from more than one domain.

By default, polymorphic fields are not included in Custom ReT fields, and it has to be handled specially just like how VideoCallParticipant field is handled in custom report type config.

Numéro d’article de la base de connaissances

004810947

 
Chargement
Salesforce Help | Article