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VideoCall field Related Record cannot be added to a custom report type

게시 일자: Sep 25, 2025
상세 설명

The user is experiencing issues with custom reports for the Video Call object. Specifically, they are unable to report on the 'Related Record' field. 

 

솔루션

RelatedRecord field is polymorphic, it can have multiple parent entities and is referenced from more than one domain.

By default, polymorphic fields are not included in Custom ReT fields, and it has to be handled specially just like how VideoCallParticipant field is handled in custom report type config.

Knowledge 기사 번호

004810947

 
로드 중
Salesforce Help | Article