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Data 360: Agentforce Data Streams Analytics De-provisioning & Data deletion

Veröffentlichungsdatum: Oct 28, 2025
Beschreibung

The document on Agentforce Analytics provides the details to gain insights into how your agents are performing.

Deleting data streams has dependencies within the Data 360 (formerly Data Cloud) configuration even after the license is removed. Hence, End-user would need to manually delete the streams.

Agentforce Analytics stores and processes data using Data 360. It consumes credits used for billing based on your usage of the feature. To stop processing Data 360 credits and unlock the Data 360 objects, turn off Agentforce Analytics in the Einstein Feedback and Monitoring Setup. You can then remove the Data 360 objects.

 

Lösung

Below is step by step guide to turn off the associated features and then delete the concerned data streams

 

  • In the setup page, search for Einstein Audit, Analytics, and Monitoring Setup in Setup (Note: previously this setting was called Einstein Feedback or Einstein Feedback and Monitoring Setup and may still be referred to by this name in some resources.)

    • Toggle Agent Analytics off

  • In your Data 360, go to Dashboards and delete the following dashboards:

    • Agentforce (Default)

    • Agentforce Service Agent 

  • Next, delete the following report folders by using the arrow on the right side of the table and click “delete”:

    • Agentforce (Default)

    • Agentforce Service Agent

  • Go to Data Transforms and delete the following jobs:

    • Copilot For Salesforce Apps Events

    • Service Agent Copilot Events

  • Now, go to Data Lake objects

  • Delete the following data lake objects:

    • CopilotEvents

    • UserEngagement

    • CopilotAnalyticsCalculator

    • CopilotForSalesforceAppsEvents

    • ConversationDefinitionSession (CRM object)

    • BotDefinition (CRM object)

    • PermissionSet (CRM object)

    • PermissionSetAssignment (CRM object)

    • User (CRM object)

    • ServiceAgentCopilotEvents

  • Lastly, select all the relevant data streams using the checkbox and click “Delete Data Stream”

Nummer des Knowledge-Artikels

004811141

 
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Salesforce Help | Article